Connect with us

Aviation

MMA2 Marks Customer Service Week with a Renewed Drive for Excellence

A cross section of outstanding airline customer service personnel with Acting COO/Head, Aeronautics and Cargo Services, Bi-Courtney Aviation Services Limited, Remi Jibodu and Acting COO/ Head, Space and Premises, Bi-Courtney Aviation Services Limited, Kola Bamigboye on Friday.

Published

on

For Bi-Courtney Aviation Services Limited (BASL), operators of the Murtala Muhammed Airport Terminal Two (MMA2), customer service is more than a routine, it’s a philosophy that defines how the terminal connects with passengers every day. That spirit was on full display as MMA2 joined the rest of the world in celebrating this year’s Customer Service Week, themed “Mission Possible.”

Throughout the week-long event, the terminal came alive with colour, excitement, and appreciation. The Customer Service Unit of the Operations Department led a series of engaging activities designed to recognize staff commitment, delight passengers, and reaffirm the airport’s promise of a world-class travel experience.

In a statement issued by Ajoke Yinka-Olawuyi, Head of Corporate Communications at BASL, the company said the annual celebration has become an integral part of its culture, a moment to pause, appreciate, and inspire the people who make the MMA2 experience what it is.

“At BASL, we believe that excellent service begins with a motivated team,” she said. “Customer care is one of our core values, guiding how we engage with passengers, partners, and colleagues every day. Beyond this week, we continue to empower our teams to deliver exceptional service that reflects the values of the MMA2 brand.”

For Acting Chief Operating Officer, Mr. Remi Jibodu, the celebration serves as a reminder that maintaining service excellence requires consistent effort.

“Our commitment to customer satisfaction is unwavering,” he said. “Excellence is not a one-time act — it’s a daily standard that defines every aspect of our operations. Each interaction at MMA2 is a chance to demonstrate our dedication to passengers and operational efficiency.”

Echoing similar sentiments, Customer Service Unit Supervisor, Mrs. Ifeoma Azubuike, described the week as a time to appreciate not only the frontline staff but everyone working behind the scenes to ensure that travelers enjoy comfort, safety, and ease.

“Customer Service is the heartbeat of MMA2,” she explained. “We understand that travel can be stressful, so we strive to make every journey through our terminal as pleasant and memorable as possible.”

MMA2 Ikeja Lagos

In keeping with tradition, BASL rounded off the celebration by recognizing outstanding customer service personnel from various airlines operating at the terminal, presenting them with certificates and gifts.

Notably, this year’s recognition was extended to Ground Service Agents (GSAs) at the cargo facility, a gesture that reinforces BASL’s commitment to excellence across all touchpoints of its operations.

From smiling staff to appreciative passengers, the atmosphere at MMA2 during the celebration reflected a simple truth: customer service is not an event, it’s a culture. And for BASL, that culture continues to make “Mission Possible” more than just a theme, it’s a daily reality.

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Airlines

FG Unveils Nigeria Aircraft Leasing Company to Rescue Local Airlines

The Honourable Minister of Aviation and Aerospace Development, Festus Keyamo, addressing airline operators, investors and aviation stakeholders during the unveiling of the Nigeria Aircraft Leasing Company at a high-level meeting in Abuja on Tuesday.

Published

on

The Federal Government has taken a major step toward addressing the persistent aircraft acquisition challenges confronting indigenous carriers with the official unveiling of the Nigeria Aircraft Leasing Company (NALC), a strategic intervention expected to reshape the nation’s aviation industry.

The unveiling, performed by the Honourable Minister of Aviation and Aerospace Development, Festus Keyamo, took place during a high-level stakeholders’ meeting held in Abuja on Tuesday.

The event drew airline operators, aviation investors, regulators and other key industry stakeholders, many of whom described the initiative as a long-awaited breakthrough capable of strengthening the operational capacity of Nigerian airlines.

Speaking during the unveiling, the Minister reaffirmed the commitment of the Federal Government to supporting indigenous carriers through practical reforms and sustainable aviation policies.

According to Keyamo, the administration has remained deliberate in implementing initiatives aimed at repositioning the aviation sector and helping local operators overcome longstanding barriers to growth.

“We are not just making mouth; we have been doing our best for the past three years. We are aware that there are so many Air Operator Certificate holders finding it difficult to take off,” the Minister stated.

He explained that the aircraft leasing initiative had been part of Nigeria’s aviation development roadmap since 2015 but suffered delays due to compliance issues surrounding the Cape Town Convention.

The Minister, however, disclosed that the compliance concerns have now been resolved, paving the way for the operational takeoff of the leasing company.

Clarifying the structure of the initiative, Keyamo stressed that the Nigeria Aircraft Leasing Company would operate strictly as a Special Purpose Vehicle (SPV) established to ease access to aircraft leasing opportunities for local airlines.

“Those who are going to manage this initiative are not competitors to the airlines. It is purely an SPV established to help ease aircraft leasing for Nigerian operators. They are not applying for AOCs,” he said.

The Minister further revealed that the African Development Bank is currently processing a Memorandum of Understanding with Nigeria on the initiative, signaling growing international confidence in the project.

He added that President Bola Ahmed Tinubu has directed four strategic ministries, Aviation and Aerospace Development, Finance, Trade and Industry, and Justice, to collaborate on the framework and operational structure of the company.

Keyamo also emphasized that government guarantees under the arrangement would only apply to aircraft repossession obligations, while maintaining that the project remains fundamentally private sector-driven.

Industry stakeholders at the meeting welcomed the development, describing it as a game changer for Nigeria’s aviation sector.

Chief Executive Officer of Ibom Air, Mr. George Uriesi, commended the Minister for what he described as bold and transformative reforms in the aviation industry.

Uriesi noted that the resolution of Cape Town Convention compliance issues, insurance-related reforms and the unveiling of the leasing company represent three major achievements under the current administration.

“If you’re able to pull this over successfully, Honourable Minister, your administration will remain almost unbeaten in Nigerian aviation,” he stated.

Observers believe the Nigeria Aircraft Leasing Company could significantly improve access to modern aircraft, deepen investor confidence and enhance the competitiveness of Nigerian airlines across Africa and the global aviation market.

Cross-section of aviation stakeholders, airline executives and industry regulators during the official unveiling of the Nigeria Aircraft Leasing Company by the Federal Ministry of Aviation and Aerospace Development in Abuja.
Continue Reading

AIRPORTS

MMIA Cracks Down on Airside Violations

Airside Safety Discipline on duty

Published

on

The management of Murtala Muhammed International Airport has rolled out sweeping new safety measures aimed at tightening operational discipline and reducing safety risks across Nigeria’s busiest aviation gateway.

The measures were announced after an emergency meeting of the airport’s Safety Committee, a body comprising safety managers from key airport stakeholders who regularly review operational concerns and recommend solutions.

In one of its strongest actions yet, the Committee reduced the speed limit for vehicles operating within the International Terminal Zone 1 construction corridor from 15km/h to 10km/h due to ongoing rehabilitation works at the E-Wing and D-Wing, which have significantly narrowed operational space. Authorities said fresh signage would be deployed immediately to enforce compliance, while the 15km/h limit remains applicable in ITZ 2 areas.

The newly inaugurated Airside Taskforce has also commenced operations, with responsibility for monitoring all personnel, vehicles and equipment operating within restricted airport zones.

Airport authorities warned that reckless driving, smoking, alcohol consumption and other unsafe practices on the airside would attract strict sanctions. Mandatory alcohol testing has now been introduced for relevant operators, while unserviceable vehicles and faulty equipment causing oil leaks or pavement damage will be impounded and fined.

The Committee also identified Foreign Object Debris (FOD) as a growing operational threat and consequently banned the sale of sachet alcoholic drinks within the airport environment. Officials said the decision became necessary following concerns over debris contamination capable of endangering aircraft safety.

According to the Committee, improved housekeeping, proper waste disposal and stricter environmental discipline would now be aggressively enforced across the airport.

The meeting further addressed rising incidents of fuel and oil spills, warning that organisations responsible for such violations would face sanctions, especially as the incidents continue to place pressure on Aerodrome Rescue and Fire Fighting Services coverage.

On communication protocols, the Committee reaffirmed that all airside communication must operate on designated frequencies, while restricting the use of handheld radios within prohibited ranges to avoid interference with pilots and Air Traffic Control operations.

It also reiterated approved reflective jacket standards, specifying lemon green for general personnel and orange strictly for marshallers.

The Committee acknowledged additional operational challenges, including congestion at arrival halls during peak periods, baggage handling delays, damaged taxiway infrastructure, poor road conditions and access control concerns at ramp entrances.

However, the Regional General Manager assured stakeholders that all identified issues would be escalated for immediate attention.

MMIA Ikeja Lagos

The Committee stressed that safety remains the foundation of airport operations and urged all stakeholders to comply fully with established operational procedures and regulatory standards.

Continue Reading

Airlines

Air Peace Boosts Fleet Capacity

Air Peace newly acquired Boeing 737-800 Next Generation aircraft

Published

on

Air Peace has strengthened its operational capacity with the arrival of a newly acquired Boeing 737-800 Next Generation aircraft aimed at supporting rising passenger demand across its network.

The aircraft, bearing registration number 5N-CGD, landed in Lagos on May 24 and immediately joined the airline’s expanding fleet as part of ongoing modernization and growth plans.

The Boeing 737-800 NG features 189 Economy Class seats and is expected to provide greater scheduling flexibility and improved connectivity on both domestic and regional routes.

According to the airline, the aircraft combines passenger comfort with operational efficiency through advanced technology, modern safety systems and fuel-saving engines.

Aviation analysts described the latest acquisition as another significant step in the continued expansion of Air Peace’s operations across Africa and beyond.

The development is also expected to increase seat capacity on major routes while enhancing schedule reliability for passengers.

The airline said the aircraft’s fuel-efficient performance supports its sustainability objectives by helping reduce operational costs and carbon emissions.

Air Peace currently operates a mixed fleet of Boeing 777s, Boeing 737s, Embraer aircraft, Dornier jets and Airbus helicopters across domestic, regional and international destinations.

Industry observers noted that the continued fleet expansion reflects growing confidence in the Nigerian aviation market and Air Peace’s ambition to position Nigeria as a leading aviation gateway in Africa.

Air Peace fleet

The airline reaffirmed its commitment to maintaining high standards of safety, service delivery and operational excellence while expanding travel opportunities for passengers across the continent.

Continue Reading

Trending

Copyright © 2025 Auto Globe. All rights reserved