Aviation
FAAN: Passenger Safety Drives Airport E-Hailing Rules
FAAN MD- Mrs Olubunmi Kuku
The Managing Director of the Federal Airports Authority of Nigeria (FAAN), Olubunmi Kuku, has said the agency’s tighter oversight of e-hailing and car-hire services at airports was driven by passenger safety concerns and complaints over the conduct of some operators.
Kuku said FAAN introduced greater oversight after receiving several complaints, particularly during the December holiday period, from passengers who reported intimidation, excessive fares, being dropped at unintended locations and other unpleasant experiences involving some e-hailing and car-hire services.
She spoke with journalists at the unveiling of the Aviation Hall of Fame in Ikeja, Lagos.
According to the FAAN Managing Director, the authority’s responsibility is to ensure that passengers are safe, protected and provided with a seamless experience within the airport environment.
She said some of the complaints were serious enough to compel the authority to strengthen its oversight of commercial transport services operating around the airports.
Kuku also disclosed that FAAN had encountered situations where some drivers associated with e-hailing platforms allegedly left their vehicles and entered the airport under the guise of e-hailing operators before joining car-hire services and charging passengers higher fares.
“Based on this, it was important, because everybody was complaining about the touting at the airport, that we provided even some sort of regulatory oversight on the car hires,” she said.
She explained that the digital application introduced by FAAN was designed to give passengers greater visibility over car-hire companies operating within the airport environment and the identity of the drivers conveying them to their destinations.
Kuku stressed that FAAN does not operate the car-hire services or collect fares on behalf of the drivers.
“FAAN does not collect money on behalf of the drivers. Those car-hire drivers are not FAAN drivers. All we do is to give you a sample of the rates based on the destination that you’re going to,” she said.
She added that passengers remain free to choose their preferred means of transportation, including pre-booked vehicles, e-hailing platforms or airport car-hire services.
According to her, FAAN’s role is to ensure that passengers have sufficient information about the operators and drivers serving them within the airport, rather than dictate the transport option they must use.
Kuku further explained that airport car-hire services generally charge higher fares because their business model involves transporting passengers from the airport and returning to the airport, unlike conventional e-hailing operations.
She said another major issue in FAAN’s discussions with e-hailing companies centred on liability for drivers operating through their platforms.
“One of the things that we were struggling with the e-hailing companies was largely around liability clauses,” she said.
Kuku disclosed that the e-hailing companies had requested dedicated pick-up zones at airports, a proposal FAAN was prepared to accommodate, but the authority also wanted the companies to accept responsibility for the drivers using their platforms.
She said the companies maintained that the drivers were independent contractors rather than their employees and were therefore reluctant to assume direct responsibility for incidents involving them.
According to Kuku, the platforms instead directed passengers to use safety features provided on their applications, a position that created a major point of disagreement with FAAN over passenger protection.
On Uber’s decision to leave Nigeria, Kuku said FAAN could not speak for the company or determine the reasons for its decision, noting that the ride-hailing company had its own economic and regulatory considerations.
She also said Uber had been considering its exit from Nigeria for some time, stressing that FAAN’s airport operations represented only a small part of the company’s wider business in the country.
“I’m sure that they had their own reasoning, and I know that they had been considering exiting Nigeria for a while,” she said.

Kuku therefore rejected suggestions that FAAN’s airport transport measures were responsible for Uber’s exit, maintaining that the authority’s intervention was focused on safety, accountability and improving the passenger experience within Nigerian airports.
Airlines
More Airlines, Same Airports, Bigger Crisis
From left, Chairman, League of Airport and Aviation Correspondent, (LAAC), Mr. Idris Suleiman, Former FAAN MD, Richard Aisuogbogun, Chairman, Airpeace Airlines, Dr. Allen Onyema, M/D, Top Brass, Capt. Iyayi and Ag. COO/Head, Aeronautical and Cargo Services, Public Affairs and Public Consumer, MMA-2, Ikeja Lagos Remi Jibodu during the 30th Annual Conference of LAAC held at Providence Hotel GRA Ikeja Lagos. PHOTO ISAAC JIMOH AYODELE.
*Operators raise alarm over ramp congestion, bird strikes and rising costs
*AON says 54 charges are stifling airline competitiveness
Nigeria’s aviation industry may be heading for a major capacity crisis as the number of airline operators continues to grow without a corresponding expansion of airport infrastructure, industry stakeholders have warned.
The warning came at the 30th annual conference of the League of Aviation and Airport Correspondents (LAAC) in Lagos, where airline operators raised concerns over the ability of existing airports to accommodate the growing number of carriers and aircraft entering the market.
Vice Chairman of the Airline Operators of Nigeria (AON) and Chairman of Air Peace, Allen Onyema, said Nigerian airlines currently contend with about 54 different taxes, levies and charges, which he described as a major obstacle to the profitability and competitiveness of the sector.
But beyond the financial burden, the operators raised concerns about whether Nigeria’s airport infrastructure is keeping pace with the expansion of the airline industry.
The AON spokesperson and Chairman of United Nigeria Airlines, Prof. Obiora Okonkwo, questioned the continued issuance of Airline Operating Certificates (AOCs) when available airport facilities are already under pressure.
Okonkwo disclosed that while it took him between two and three years to obtain an AOC, some new operators were now obtaining theirs in about six months.
He said increased competition was desirable but warned that new airlines would put additional pressure on already congested airport facilities.
“More AOCs are being issued, and perhaps five more will be issued by year’s end. More competition is fine, no problem. But where is the infrastructure to accommodate these additional aircraft?” he asked.
The United Nigeria Airlines chairman cited a recent experience in which one of his aircraft remained on the tarmac for about 30 minutes because passengers could not disembark due to ramp congestion.
His concern was that the situation could become more severe if more airlines acquire aircraft without corresponding improvements in airport infrastructure and airspace capacity.
“I wonder if we have enough airspace,” he added.
The infrastructure concerns are compounded by operational hazards, particularly bird strikes, which Okonkwo said were causing significant damage to airline operations.
He disclosed that one of his airline’s Embraer E190 aircraft had remained grounded for 13 days following a bird strike, despite repairs and replacement of damaged components.
“Today, I have an aircraft, E-190. This is the 13th day of AOG (aircraft on ground) due to bird strike. We bought new blades and fixed them,” he said.
Okonkwo said the financial impact was particularly painful for airlines that had borrowed money to acquire aircraft.
“Imagine having borrowed 30% of funds from the bank to acquire these beautiful aircraft, only to wake up and face a bird strike. It happens continuously within one month. It is very painful,” he said.
He expressed frustration over what he described as inadequate measures by the Federal Airports Authority of Nigeria (FAAN) to effectively address the bird-strike menace.
The airline executive also raised another growing concern—the treatment of airline workers during flight disruptions.
He recounted an incident involving a United Nigeria flight that returned to Lagos after heavy rain affected operations at Kano Airport. According to him, some passengers refused to disembark from the aircraft after it returned to Lagos, resulting in a difficult situation for the airline and its workers.
Okonkwo warned that protecting aviation personnel must be given greater attention, particularly during disruptions when passengers can become aggressive.
“If we cannot protect airline workers, who are somebody’s wives, children, sisters, and brothers, then when there is any flight disruption, what happens? Staff disappear because nobody wants to be harmed,” he said.
Meanwhile, Onyema said the industry’s infrastructure and operational challenges were being worsened by the high number of charges imposed on airlines.
According to him, Nigerian airlines pay about 54 different charges, a burden he said undermines their ability to compete effectively with foreign carriers.
“One thing I want to mention is that there are many charges. If I were to list them, there are about 54 that airlines pay,” Onyema said.
He also called attention to an ECOWAS agreement reportedly providing for a 25 per cent reduction in taxes across West Africa, saying the provision had yet to be implemented.
Onyema expressed optimism that direct engagement between airline operators and President Bola Tinubu could produce significant reforms in the sector.
He recalled the removal of the four per cent Free-on-Board customs duty after he raised concerns about its impact on airlines, describing the development as an example of what could happen when government responds to industry concerns.
The operators also raised concerns about the impact of official pronouncements on investor confidence and the reputation of Nigeria’s aviation industry.
Okonkwo urged government officials, particularly political appointees responsible for public communication, to acquire sufficient knowledge of aviation before making statements on the sector.
He argued that poorly informed statements could damage confidence in an industry already struggling with significant operational and financial pressures.
The concerns raised at the LAAC conference point to a deeper challenge confronting Nigerian aviation: the sector is seeking more airlines and greater competition, but its infrastructure, regulatory framework and operating environment may not yet be expanding at the same pace.

Mr Ayodele Olatiregun, Director, Finance & Accounts, FAAN during the LAAC 30th Annual Conference themed: Towards Sustainable Aviation Industry: Balancing Government Revenue Demands with Sector Growth held in Ikeja, Lagos on Thursday
Unless the gap between airline growth and infrastructure capacity is urgently addressed, increased competition could produce congestion and operational bottlenecks rather than the improved connectivity and service quality expected from a growing aviation market.
Airlines
Airlines, Labour Clash Over N5% TSC
The AON spokesperson and Chairman of United Nigeria Airlines, Prof. Obiora Okonkwo
*Okonkwo reveals 30% waiver, cites soaring fuel costs
*ATSSSAN insists airlines cannot withhold statutory levy
A fresh battle over billions of naira in statutory aviation revenue erupted at the 30th annual conference of the League of Aviation and Airport Correspondents (LAAC) in Lagos, as domestic airline operators and aviation unions engaged in a heated confrontation over the controversial five per cent Ticket Sales Charge (TSC).
The dispute centred on whether airlines, already struggling with escalating operating costs, can withhold or delay remittance of the levy, which is collected from passengers and transferred to government aviation agencies.
The sharp exchange exposed the widening fault line between financially pressured airlines and organised labour, which insists that statutory aviation charges cannot be treated as negotiable obligations.
Speaking for the Airline Operators of Nigeria (AON), Executive Chairman of United Nigeria Airlines, Prof. Obiora Okonkwo, said airlines had previously met their statutory financial obligations but began experiencing difficulties as operating costs surged.
Okonkwo, who spoke on the conference theme, “Towards a Sustainable Aviation Industry: Balancing Government Revenue Demands with Sector Growth,” attributed the payment challenges largely to the dramatic increase in aviation fuel prices.
He said the price of aviation fuel rose to about N3,300, following what he described as the Gulf crisis, putting further pressure on already cash-strapped airlines.
According to him, AON was the first to formally approach the Federal Government over the burden of regulatory charges and seek relief for operators.
“Before February this year, there were no payment problems. All airlines were paying. The AON issue only became a problem because of the Gulf crisis. AON was the first to cry out. We wrote to the President, explaining that we could no longer pay these charges,” he said.
Okonkwo disclosed that the Federal Government subsequently granted airlines a 30 per cent waiver on the charges.
He explained that following the waiver, airline operators held several meetings with the NCAA and the Ministry of Aviation to agree on a structured repayment plan for outstanding obligations.
He said the NCAA subsequently requested that airlines pay 10 per cent of their legacy debts within an agreed period, with the balance to be paid in instalments, while individual airlines were expected to meet with the authority’s Director of Finance.
But the operators’ position triggered a strong reaction from organised labour.
Secretary-General of the Air Transport Services Senior Staff Association of Nigeria (ATSSSAN), Francis Akinjole, rejected any suggestion that the five per cent TSC was subject to negotiation by airlines.
Akinjole described the operators’ position as “mischievous”, insisting that the levy was established by law and could only be changed through the appropriate legislative process.
“We heard them very well. They are saying the five per cent TSC is not justifiable, but it is not the making of the DG NCAA or the Minister. That payment was established by an Act; so they know where to go,” he said.
“They are just trying to find what does not exist to stop what already exists. They are being very, very mischievous.”
The union leader maintained that financial difficulties could not give airlines the right to determine which statutory obligations they would comply with.
“This is an Act; it is the law. You cannot say that because things are hard for you, you will then choose which law to obey,” Akinjole said.
He argued that any attempt to discontinue the levy would require the appropriate legislative process, including a public hearing.
The unions further warned that non-remittance of the TSC could have serious implications for aviation safety and the welfare of workers across the sector.
They maintained that airlines are merely collection agents for the levy, which is paid by passengers and belongs to the government’s aviation safety and regulatory system.
The confrontation has now brought the long-running dispute over outstanding statutory remittances into sharper focus, with the competing demands of airline survival, government revenue and aviation safety becoming increasingly difficult to reconcile.
For an industry already battling high fuel costs, foreign exchange pressures and other operational challenges, the TSC controversy presents another major test of the Federal Government’s ability to balance revenue collection with the financial survival of domestic airlines.

The explosive exchange at the LAAC conference may therefore have opened a new chapter in the dispute, with pressure mounting on aviation authorities to broker a lasting solution before the disagreement further strains relations between operators, regulators and organised labour
The League of Airport and Aviation Correspondents (LAAC) is set to bring government and aviation industry stakeholders together in Lagos on Thursday to address the growing challenge of balancing government revenue generation with the financial sustainability and growth of Nigeria’s aviation sector.
The discussion will take centre stage at the 30th Annual LAAC Conference scheduled for September 10, 2026, with the theme, “Towards a Sustainable Aviation Industry: Balancing Government Revenue Demands with Sector Growth.”
The conference comes against the backdrop of mounting financial pressures on airlines and other aviation businesses, including multiple charges, high aviation fuel costs, foreign exchange constraints and the rising cost of aircraft acquisition and maintenance.
LAAC said the forum would examine how government could maximise revenue from the aviation sector without imposing excessive financial burdens that could undermine the viability and competitiveness of operators.
According to the conference committee, excessive financial pressure on operators could discourage investment, weaken airlines, push up airfares and ultimately affect passenger connectivity.
The conference is expected to attract the Minister of Aviation and Aerospace Development, Festus Keyamo (SAN), government officials, aviation regulators, airline operators, airport managers, investors, financial institutions, aviation professionals, labour unions and other industry stakeholders.
Beyond the issue of government charges, stakeholders are expected to examine ways of expanding aviation’s revenue base through increased passenger traffic, cargo development, tourism, airport commercialisation, maintenance, repair and overhaul (MRO), aircraft leasing and other emerging areas of the aviation value chain.
Other issues expected to feature prominently include airport infrastructure, regulatory effectiveness, aviation fuel, access to foreign exchange, aircraft acquisition and maintenance, as well as the impact of multiple charges on airlines and other operators.
Chairman of LAAC, Suleiman Idris, said the conference represented an opportunity for the aviation media to facilitate constructive engagement between policymakers and industry stakeholders on challenges threatening the sustainable development of the sector.

Idris said the media’s role extended beyond reporting developments in the industry to providing platforms for meaningful discussions capable of influencing solutions to persistent challenges.
He said, “The aviation industry cannot grow sustainably if the operators are overburdened, just as government cannot abandon its legitimate responsibility to generate revenue.”
“What is required is a balanced and sustainable framework that allows government to earn revenue while giving aviation businesses sufficient room to grow, invest and remain competitive,” he added.
Also, Chairman of the Conference Committee, Wole Shadare, said the conference would seek to move beyond identifying the challenges facing the industry by developing practical recommendations that could support policy formulation and implementation.
Shadare said the 30th edition would also provide an opportunity to assess developments in Nigeria’s aviation industry over the past three decades and the contribution of aviation correspondents to accountability, transparency and informed public discourse.
The association said the annual conference remained committed to bringing policymakers, regulators, operators and other stakeholders together to deliberate on critical industry issues and develop solutions in the national interest.

LAAC expressed optimism that the 30th conference would generate robust recommendations to support a more competitive, financially sustainable and resilient Nigerian aviation industry.
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